Privacy Policy — Premium Packaging America
Policy

Privacy Policy

Premium Packaging America ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit premiumpackagingamerica.com or place an order, how we use and protect it, and the choices and rights you have over your data.

1. Information We Collect

We collect only what we need to quote your project, fulfill your order, and improve our service.

Information you give us

  • Contact details — name, business name, email, phone, and shipping/billing address
  • Order details — box dimensions, stock, quantity, finishes, and uploaded artwork (AI, PDF, EPS, PSD)
  • Communications — messages you send by quote form, email, phone, or WhatsApp

Information we collect automatically

  • Device and browser type, IP address, and general location
  • Pages visited, referring links, and time on site
  • Cookie and analytics identifiers (see Section 2)

Information from third parties

We may receive limited information from payment processors, shipping carriers, and analytics or advertising providers that help us operate the site and complete your order.

2. Cookies & Similar Technologies

Cookies are small files stored on your device. We use them to keep the site working, remember preferences, and understand how visitors use our pages.

Cookie TypePurpose
EssentialCore site functions, security, and the quote form
PreferenceRemembering choices like units or region
AnalyticsUnderstanding traffic and improving pages
MarketingMeasuring campaigns and showing relevant ads

You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site function.

3. Analytics

We use analytics tools (such as Google Analytics) to understand site usage in aggregate — popular pages, traffic sources, and where we can improve. These tools may set their own cookies under their own privacy policies.

4. Forms & Quote Requests

When you submit a quote or contact form, we use the details and any files you provide to prepare your quote, create your design proof, and follow up about your project. We don't sell this information.

5. Payment Information

Payments are handled through trusted, PCI-DSS-compliant payment providers. We do not store your full card or bank details on our servers — your payment data is processed directly by the provider under its own security and privacy standards. Depending on your order, you can pay by major credit or debit card through our secure checkout.

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6. Marketing Emails

If you opt in, we may send occasional updates, offers, and packaging tips. Every marketing email includes an unsubscribe link. Opting out of marketing does not affect transactional messages about an active order.

7. Third-Party Services

We share information only with service providers that help us run the business, and only as needed. These include:

  • Payment processors (to complete transactions)
  • Shipping carriers (to deliver orders and provide real-time tracking)
  • Analytics and advertising platforms (to measure and improve performance)
  • IT, hosting, and communication providers (to operate the site and support you)

8. How We Protect Your Data

  • SSL/TLS encryption on data transmitted through the site
  • PCI-DSS-compliant payment processing with no card storage on our servers
  • Access controls limiting who can view personal information
  • Ongoing monitoring and reasonable safeguards against unauthorized access

No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your information safe.

9. Children's Privacy

Our site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us data, contact us and we will delete it.

10. Your Privacy Rights

Depending on where you live, you may have some or all of these rights over your personal information:

  • Access — request a copy of the data we hold about you
  • Correction — ask us to fix inaccurate information
  • Deletion — ask us to delete your data, subject to legal exceptions
  • Opt-out — opt out of the "sale" or "sharing" of personal information
  • Portability — receive your data in a portable format
  • Non-discrimination — exercise these rights without penalty

To make a request, email sales@premiumpackagingamerica.com. We will verify your identity and respond within the timeframe required by law.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the CCPA (as amended by the CPRA) gives you the right to know what personal information we collect, to request access or deletion, to correct inaccurate data, and to opt out of the sale or sharing of personal information. We honor recognized opt-out signals, including the Global Privacy Control (GPC), where required. We do not sell personal information for money, and we will not discriminate against you for exercising your rights.

12. International Visitors (GDPR/UK GDPR)

If you access our site from the EEA, the UK, or another region with data-protection laws, you may have additional rights, including the right to object to or restrict processing and to lodge a complaint with your local supervisory authority. Where we process your data, we rely on lawful bases such as consent, contract, or legitimate interests.

13. Data Retention

We keep personal information only as long as needed for the purposes described here — fulfilling orders, meeting legal and accounting obligations, resolving disputes, and enforcing agreements. When it's no longer needed, we delete or anonymize it. Print-ready artwork is retained so you can reorder easily, unless you ask us to delete it.

14. Changes to This Policy

We may update this policy as our practices or the law change. We'll post the revised version here with a new "Last updated" date. Significant changes may be communicated more directly.

15. Contact Us

Privacy Questions?

Premium Packaging America
20928 Sika Deer Dr, Pflugerville, TX 78660, USA

737-202-0220

WhatsApp (737) 202-0220 Email Us