Refunds & Returns Policy

1. Return & Refund Eligibility

Custom boxes are produced uniquely for your brand, so they generally can't be returned for a refund the way a stock item can. Refunds and replacements are available when there's a verified problem on our side, including:

• Manufacturing defects (misprint, poor registration, structural failure)
• Wrong size, stock, finish, or product versus your approved proof
• Damage that occurred before or during our shipping process
• Quantity shortages against your confirmed order

2. Claim Time Period

Please inspect your order on arrival and report any issue within [X] business days of delivery. Claims made after this window may not be eligible, since packaging condition can change once it's in use or storage.

3. Damaged or Defective Items

Every order passes inspection before dispatch. In the rare event something defective, damaged, or incorrect reaches you, contact us right away with:

• Your order number
• Clear photos of the outer shipping box and the affected packaging
• A short description of the issue

Please keep the affected items and their original shipping materials until your claim is resolved.

4. Custom Packaging Policy

Every order is built from a proof you approve before production. That approval step protects you — it's your chance to confirm spelling, colors, dimensions, stock, and finish. Once a proof is approved and the order is produced correctly to that proof, it isn't eligible for return based on a change of mind or an error present in the approved artwork.

5. Non-Returnable Situations

• Change of mind after a correct order has been produced
• Errors approved by the customer on the final proof (e.g. a typo signed off in artwork)
• Minor variation within normal manufacturing tolerance (slight color or size differences inherent to printing)
• Damage caused after delivery through storage, handling, or use

6. Refund Timeline

When a refund is approved, we process it promptly to your original payment method. Please allow [X] business days for our team to issue the refund, plus additional time for your bank or card provider to post it.

7. Replacement Process

For verified defects or errors on our side, a replacement is usually the fastest path to making things right. We reproduce the affected items to the correct specification and ship them free. In some cases we may offer a partial refund or credit instead, whichever best resolves the issue.

1. Report the issue with photos within the claim window.
2. We verify the defect against your approved proof and our records.
3. We resolve — replacement, correction, credit, or refund as appropriate.
4. We ship any replacement free, with real-time tracking.

8. Inspection & Verification

Every claim goes through a quick, good-faith review. We compare what you received against your approved proof and our production records. This protects both sides and keeps resolutions fair and fast. Most straightforward claims are verified quickly with clear photos.

9. Customer Responsibilities

• Review and approve proofs carefully before production
• Inspect your delivery on arrival and report issues within the claim window
• Provide photos and order details to support any claim
• Retain affected items and shipping materials until the claim is resolved

10. Cancellation Policy

You can cancel an order before it enters production for a full refund. Once production has started, materials and press time have been committed, so cancellations may be partial or unavailable depending on progress. Contact us as early as possible if you need to cancel.

11. Exceptions

We handle unusual situations case by case and in good faith. If something falls outside the categories above but you believe an error occurred on our side, reach out — we'd rather find a fair solution than hide behind fine print.

12. Dispute Resolution

If we can't resolve a concern right away, we'll work with you directly and in good faith to reach a fair outcome. Where payments were made by card or a third-party processor, additional buyer-protection processes may also be available under that provider's terms.