Shipping Policy
This policy explains how your custom boxes move from proof approval to your door — production times, delivery estimates, real-time tracking, and what happens in the rare case of a delay, loss, or damage.
1. Order Processing
Your order enters production once two things are done: your design proof is approved and your payment is confirmed. Quick approvals keep your timeline on track.
- Print-ready artwork received (AI, PDF, EPS, or high-resolution PSD)
- Design proof approved in writing
- Payment confirmed through our secure checkout
- Final specs — size, stock, quantity, finish — locked in
2. Production Timeline
Standard turnaround is 7 to 15 business days after final proof approval. More complex structures or premium finishes may fall toward the upper end of that range. We confirm your exact schedule when your order is placed.
| Order Type | Typical Production Time |
|---|---|
| Standard custom boxes | 7–10 business days |
| Complex structures / premium finishes | 10–15 business days |
| Rush orders (on request) | Expedited — confirmed case by case |
Production time is separate from shipping transit time. Your total delivery estimate is production plus carrier transit, and it depends on your geographic location.
3. Shipping & Delivery
We ship from our facility in Pflugerville, Texas, using trusted carriers and the best routing for your destination and deadline.
- Standard shipping across the United States
- Real-time tracking provided on every shipment, from our facility to your doorstep
- Expedited shipping available on request for urgent deadlines
Customer reviews reference free shipping as a benefit. Confirm whether free shipping applies to all US orders or only above a threshold, and we'll state it precisely here.
4. Estimated Delivery Times
Once your order ships, typical ground transit within the continental US is a few business days, depending on distance from Central Texas. Remote areas may take longer. We'll give you a realistic delivery window at the order stage.
Total delivery = production + transit
Example: a 7–15 business-day production run plus 2–5 business days of transit means most orders arrive within roughly 2–4 weeks of proof approval. Rush options can compress this.
5. Order Tracking
Every order ships with real-time tracking. As soon as your package is picked up, we'll send a tracking number so you can follow it to your door. If you haven't received tracking when expected, reach out and we'll help.
6. Shipping Restrictions
- We ship packaging materials only — not the products they're designed to hold.
- Some remote ZIP codes may face longer transit times.
- Freight or palletized delivery may apply to very large wholesale orders; we'll confirm in advance.
7. International Shipping
Our standard service covers US destinations. If you need delivery outside the US, contact us before ordering. Where available, international shipping is quoted separately, and any customs duties, taxes, or import fees are the customer's responsibility.
8. Damaged Shipments
We inspect every order before dispatch and engineer our boxes for durable transit. If your shipment arrives damaged, contact us within [X] days of delivery with photos of the outer box and the affected packaging. Once verified, we'll arrange a fair resolution — typically a replacement of the affected items.
Fill in the exact number of days customers have to report damage.
9. Shipping Delays
Occasionally, weather, carrier backlogs, or events outside our control can slow a delivery. We'll keep you informed if we see a delay and help track down your order. Carrier-caused delays are outside our direct control, but we'll always advocate on your behalf.
10. Address Changes
Need to change your shipping address? Tell us as soon as possible. We can usually update it before the order ships, but once a package is with the carrier, changes may not be possible. Please double-check your address at checkout — re-shipping costs from an incorrect address may be passed on.
11. Lost Packages
If tracking shows a package as delivered but you can't find it, or it appears lost in transit, contact us. We'll open an investigation with the carrier and work toward a resolution, which may include a replacement once the carrier confirms the loss.
12. Returns
Because custom packaging is made to your exact specifications, it generally can't be returned or resold. For full details on eligibility, defects, and refunds, see our Refunds & Returns Policy.
13. Customer Responsibilities
- Provide an accurate, complete shipping address
- Approve proofs promptly to keep your timeline on track
- Inspect your order on arrival and report issues quickly
- Be available to receive freight deliveries when scheduled
Shipping FAQs
Standard turnaround is 7 to 15 business days after final proof approval. Total delivery also depends on your location and carrier transit time.
Yes — every shipment includes real-time tracking from our Pflugerville, Texas facility to your doorstep.
Often, yes. Share your deadline and we'll confirm whether expedited production and shipping can meet it.
Contact us promptly with photos of the outer box and affected packaging. After we verify the damage, we'll arrange a replacement of the affected items.
We ship from our facility at 20928 Sika Deer Dr, Pflugerville, TX 78660, across the United States.
Questions About Your Delivery?
Our team is available seven days a week and responds within 24 hours. Reach out any time for updates, tracking, or shipping questions.